Refund Policy

Last Updated: April 2026

At Accezory, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

🔄 Return Eligibility

You may request a return/refund under the following conditions:

1. The product is damaged, defective, or incorrect
2. The request is raised within 7 days of delivery
3. The product is unused, unwashed, and in original packaging with tags intact

❌ Non-Returnable Items

The following items are not eligible for return/refund:

1. Used or damaged products (not due to our fault)
2. Products without original packaging/tags
3. Personal care or hygiene-related items (if applicable)
4. Clearance or sale items (if marked non-returnable)

📦 Return Process

To initiate a return:

1. Contact our support team with your Order ID and issue details
2. Share clear images of the product (if damaged/incorrect)
3. Once approved, we will arrange pickup or guide you on return shipping

💳 Refund Process

1. After the returned product is received and inspected, your refund will be processed
2. Refund will be credited to the original payment method
3. Refund timeline: 5–7 business days

🚚 Shipping Charges

1. Shipping charges are non-refundable
2. If return is due to our error (wrong/damaged product), we will cover the return shipping cost

🔁 Replacement Option

Instead of a refund, you may also request a replacement for eligible products.

📌 Important Notes

1. Returns without prior approval may not be accepted
2. Refund processing time may vary depending on your bank or payment provider
3. During high-demand periods, processing may take slightly longer

📞 Need Help?

For any refund or return queries, please contact our support team with your order details.